Triage
We determine the symptoms, affected systems, operational impact and what information we trust enough to consider confirmed.
→Incident Response
Limit the impact. Keep control and information.
Triage, containment, investigation support and recovery for websites, accounts, applications and infrastructure. We avoid blind cleaning before we understand enough of the incident.
Do not send passwords, private keys, recovery codes or tokens through the public form.
Incident workflow
Structured response, not improvisation.
The exact order may vary, but the incident must have a clear flow of decision, containment, and recovery.
Containment
We reduce access and spread without unnecessarily destroying data or artifacts that may be needed for further investigation and decision making.
→Investigation & eradication
We look for the initial vector, persistence and identified technical causes, then remove access or compromised components in a controlled way.
→Recovery
We gradually restore services, check configurations and monitor the environment before considering returning to full production.
→Lessons learned
Timeline, findings and actions turn into hardening, controls, ownership and risk reduction measures for the future.
↻Evidence discipline
Too quick response can erase the context.
The goal is not to keep any bit of data at any cost, but to avoid unnecessary destruction of information that can explain the initial vector, persistence, or actual impact.
Do not delete before you understand.
Immediate reinstall or cleanup can remove the information needed to understand the original vector or persistence.
Separate containment from cleanup
Sometimes the first action is to limit access or impact, not to immediately change every suspicious system.
Keep a timeline
Hours, symptoms, changes, alerts and actions taken help to correlate events and post-incident review.
Minimize access to evidence
Logs, exports and data collected during the incident may be sensitive and must be treated in accordance with the scope and need for access.
Escalation triggers
Situations that deserve to be treated methodically.
Not every alert is a major incident, but unauthorized access, unavailability, malware or data risk should not be reduced to “restart and see.”
Website compromise
Malware, redirect, injected code, backdoors, or changes that the team can’t explain.
Mailbox / identity compromise
Unauthorized sign-ins, suspicious sessions, forwarding rules, MFA bypass or credential theft.
Ransomware / endpoint activity
Mass modified files, lost access, or behavior that indicates malware or lateral movement.
Data exposure
Data published, accessed or transferred in a way that was not intended or authorized.
Application / infrastructure attack
Abuse, exploitation or unauthorized access affecting exposed applications and services.
Third-party compromise
The suspicion that a provider, integration or external account has become the pathway to the organization.
Decision chain
One incident, many owners.
Technical owner
It provides system context, approved access, and validates technical changes needed for containment and recovery.
Incident decision owner
It prioritizes business impact, approves operational action and keeps critical decisions in one stream.
Privacy / legal / compliance
Enter workflow when the nature of the incident may trigger assessment, communication or notification obligations applicable to the organization.
Third parties
Hosting, email, identity, SaaS, or other providers are involved only where they hold logs, access, or components relevant to the incident.
Recovery gate
“Site is running” does not mean full recovery.
The service can return online before the risk is adequately dealt with. The return to production must have clear criteria.
✓1 the vector or technical cause identified has been treated sufficiently for the return of
✓2 relevant accounts, sessions and privileges have been reviewed
✓3 the observed or suspected persistence has been removed or isolated
✓4 the restored systems start from a known and verified state
✓5 the necessary monitoring is active after the return to production
✓6 The remaining risks and subsequent actions have owner and priority.
Post-incident record
The incident should leave behind a better program.
When the recovery is over, findings and decisions must be transformed into follow-up actions — otherwise the next incident starts from the same place.
Incident timeline
What was observed, when, what actions were taken and what information was confirmed along the way.
Technical findings
Relevant vectors, systems, accounts, configurations or vulnerabilities identified in scope.
Containment & recovery record
Changes made to limit the impact and restart services.
Remediation plan
Hardening, patching, identity changes, monitoring and other necessary actions after the incident.
Lessons learned
What needs to be changed in controls, ownership, backup, incident readiness or supplier management.
Customer reviews
What customers say
Real feedback about security, managed hosting, support and projects delivered by ZebraByte.
I had the site full of viruses and it gave me mistakes all the time. It didn’t work properly anymore and nobody knew what it had. Those at ZebraByte helped me immediately cleaned everything, secured the site and moved it to their servers. Since then it’s gone perfectly and I haven’t had any problems anymore. It’s seen that I know what I’m doing and even getting involved. I recommend 100%! I started working withZebrabytefor a few months and they delivered more than I expected. I decided to move my site to them because I had problems with the old provider and it was also viral. Those at ZebraByte have very high standards in terms of security and enterprise hosting. Their team is very professional, responds quickly to any questions, offers clear solutions and explains the meaning of everyone even if you don’t have technical knowledge. Hosting platforms are stable, fast and well protected. I had a bad problem with the site, I still got security alerts and weird links appeared everywhere. Those at ZebraByte immediately entered, cleaned everything and moved it to them. Since then it goes smoothly, even faster. Very serious! Super professional! We worked very well with this team. All requirements were solved in a very short time. I have worked great with this team. Very good team! Best cooperation i have ever seen. 10 stars!!! Excellent service, very understanding and patient with all our requests. I fully recommend ZebraByte for website designs to suit your needs! Frequently asked questions
What should I send through the public form? +
Describe the symptoms, affected service and impact observed. Do not send passwords, private keys, recovery codes, tokens or other secrets through the public form. Required access is determined later through the appropriate channel.
Do I need to shut down all the systems immediately? +
There is no one correct action for any incident. Containment must be tailored to the impact and systems involved. An unplanned shutdown can affect the business or evidence, so the decision is made in context.
Can you help if the site has already been cleaned? +
Yes, but the information available may be more limited. We can analyze the current configuration, the remaining logs, known indicators and the hardening needed to reduce the risk of reinfection.
Incident Response also includes the obligations of GDPR or NIS2? +
We can organize the technical information necessary for the assessment of the incident and connect it to the compliance program. Legal interpretation and final decision on specific obligations should be made within the framework applicable to the organization and, where necessary, with the competent specialist.
What happens after recovery? +
The incident turns into a remediation backlog: hardening, access controls, monitoring, vulnerability management, backup/recovery and other actions with owner and priority.
INCIDENT / ESCALATION
If there is an active incident, the priority is impact control.
Tell us what you’re seeing and what services are affected. We quickly determine what information is needed and what is the next safe step.
Contact us with ZebraByte