Crisp

the platform reads your Crisp website’s operators (your team members, not your visitors) through the Crisp plugin API so you can review who has access.

attention to

This connector does not use an API key you create or paste. the platform connects through its own Crisp Marketplace plugin: you install the the platform Access Review plugin on your website, then paste a the platform-provided verification code into the plugin’s settings to prove you control the website. Without the plugin installed and the code saved, the connection will not complete.

Prerequisites

• the platform organization administrator access
• Owner access to the Crisp website, so you can install a plugin and edit its settings (Crisp operators are either Owner or Member)
• The the platform Access Review plugin installed on the Crisp website you want to review
• Your Crisp Website ID, from Settings > Workspace Settings > Setup & Integrations

Collected Fields

The the platform column lists every field. The Crisp column shows the operator field the platform reads or marks a field as Not supported when Crisp does not provide it.

the platform field	Crisp field	Notes
Name	first_name and last_name	Falls back to the email
Email	email
Role	role	owner → Owner, member → Member
Admin	role	Flagged as an administrator when role is owner
Status	Not supported
MFA	Not supported
Last login	Not supported
External ID	user_id	Stable identifier used to track the account across reviews
Created at	Not supported

Step 1: Install the the platform Plugin on Your Crisp Website

1. In your Crisp dashboard (signed in as an Owner), install the the platform Access Review plugin on the website you want to review.
2. Copy your Website ID from Settings > Workspace Settings > Setup & Integrations.

Step 2: Connect in the platform

1. In the platform, go to Access Reviews > Sources > Add Source.
2. Find Crisp, click Connect, and enter your Website ID.
3. the platform shows a verification code. Copy it.
4. In your Crisp dashboard, open the the platform Access Review plugin’s settings, paste the code into the the platform Verification Code field, and save.
5. Back in the platform, click Connect. the platform reads the code back through the plugin, confirms it matches, and connects the website.

the platform names the source after your Crisp website and pulls its operators into your campaigns.

Troubleshooting

• “Install and configure the the platform plugin” error. The the platform Access Review plugin must be installed on the exact website whose Website ID you entered.
• Verification code mismatch. Paste the exact code the platform shows for this website into the plugin’s the platform Verification Code setting and save it before clicking Connect. The code is tied to your organization and this website.
• No operators appear. Confirm the Website ID matches the website you are reviewing. the platform lists operators (agents), not visitors.